Shipping & Returns

Delivery to the UK via Royal Mail

All items purchased will pay no more than £1.99 delivery charge if delivered to the United Kingdom, which includes England, Scotland, Wales and Northern Ireland. We also ship to the Channel Islands as part of the Royal Mail service which includes Jersey, Guernsey, Alderney, Sark and Herm plus the Isle of Man.

All products are usually sent Royal Mail Second Class and also some Royal Mail First Class depending on the working day, we aim to ship your order within 24 hours of receiving it.

Delivery to Europe and Worldwide via Royal Mail International Standard

All items purchased will pay no more than £6.99 delivery charge if delivered to outside the UK.

All products are sent via Royal Mail International Standard, we aim to ship your orders within 24 hours of receiving the order. Delivery is expected within 6-7 working days from your order date.

Duties, Tariffs and Customs Fees (EU Countries and the USA)

SHIPMENTS TO EUROPE - The EU is introducing new handling and per item fees to UK companies who ship to the EU, starting in Q3 and Q4 of 2026. We will try to absorb these fees into our international shipping fee, but custom fees on receipt may happen on rare occasions as EU countries start to introduce these new charges and give non-EU packages more scrutiny. We cannot refund any fees or charges you may incur on receipt charged by European postal services. If you reject the package, it will be returned to us in the UK, where will issue a refund minus our international postage fee.

SHIPMENTS TO THE USA - We pay any tariffs or fees via Royal Mail at our end, so you can expect to pay no extra fees on receipt. But of course, we have no influence on USPS and cannot refund any charges on the very rare occasion they should they occur on receipt of your package.

Returns

Before shipping all CDs, DVDs and USBs, we ensure they are checked and verified. Should your media be faulty on receipt, we will replace it and may request the faulty media back before a replacement is issued.

Please note all hardware compatibility with Linux distributions is up to you to research. We are not responsible if the Linux distribution you choose is not compatible with your hardware.

If we request items to be returned to us for inspection, we will issue a Returns Authorisation Number (RAN) after receiving an email entitled "RAN Returns Request" from you via the Contact Us page. Any returns sent to us without a RAN number will be refused.

Warranty

By using Linux software, you also agree to the General Public License, which makes the software with No-Warranty and AS-IS with no liability of the GNU foundation or TheLinuxShop.